Supporter memberships, donations, billing, and refunds

Understand recurring support, one-time donations, perks, cancellation, refunds, and withdrawal guidance.

Last updated: 30 June 2026 · Template: faq · Audience: everyone, supporter · Difficulty: beginner · Reading time: 7 min

Support options

Support helps fund the platform and may unlock supporter-facing perks where implemented. Billing and payment details are handled through the configured payment provider flow. Always read the Billing and Withdrawal pages before treating a recurring support action as safe to ignore.

Arc en Ciel support page. — **Support page** - Support explains memberships, donations, perks, and billing links.

Arc en Ciel billing policy page with recurring support and refund guidance. — **Billing policy is the canonical cancellation and refund reference** - Support describes the active purchase flow; Billing and Withdrawal pages explain recurrence, cancellation, refunds, and immediate digital-access implications.

Support terms

Recurring support: A membership-style payment that renews until canceled according to the billing flow.
One-time donation: A non-recurring support action where available.
Perk: A platform benefit connected to support state. Perks can change as the service evolves.
Refund/withdrawal policy: The public rules explaining cancellation, refunds, and immediate digital access.

Open Support and choose the support option you intend to use.
Review billing amount, recurrence, account identity, and provider checkout page.
Complete checkout only when the account and amount are correct.
Keep receipts or provider emails for billing questions.
Use Billing, Withdrawal, Support, or provider controls for cancellation/refund questions.

Before supporting or canceling

Confirm the signed-in account - Perks and support state attach to the current account.
Read recurrence and amount carefully - Do this on the provider page before confirming payment.
Save provider receipts - Receipts are the fastest way to resolve billing questions.
Use the right channel - Billing questions should not be sent through illegal-content reports.

Billing questions and cancellation

Where do I cancel recurring support?

Start from the billing or support flow shown on the site and follow the payment provider controls when redirected.

Are perks permanent?

No. Perks depend on current platform implementation, account state, and supporter status.

Should billing questions go through illegal-content reports?

No. Use Support, Billing, or provider routes. Illegal-content reports are for notice-and-action and safety/legal reports.

Open Support