Why a button, upload, or page is missing

A quick checklist for missing create buttons, hidden content, disabled Generator controls, and pages that redirect.

Last updated: 30 June 2026 · Template: troubleshooting · Audience: everyone, signed-in, artist, creator, supporter, developer · Difficulty: beginner · Reading time: 7 min

Quick answer

Missing buttons are usually caused by role, verification, ownership, feature state, read-only mode, or rating filters.
Check the page URL and account state before assuming the content or upload flow is broken.
If the page redirects to login or home, the route probably needs sign-in, admin preview, moderator access, or a feature flag.

Fast checks

A missing button is not always a bug. Arc en Ciel hides actions that do not apply to your account, role, current page, content ownership, or current platform state. Use this list before reporting it.

Arc en Ciel apply page with posting role guidance. — **Apply page** - The Apply page explains posting roles and points creators toward Discord-based review.

Arc en Ciel settings content area with rating choices, sensitive media blur, and hidden tags. — **Content filters can make valid content look missing** - If search or browse looks empty, check rating filters and hidden tags before opening a support thread.

Check these in order

Are you signed in? - Comments, follows, settings, downloads history, API keys, Generator, and creator tools need an account.
Is the account verified? - Some sensitive actions pause until email or device verification is complete.
Does your role match the action? - Artist, Creator, Supporter, Developer, Moderator, and Admin do not see identical controls.
Do you own the item? - Editing, version uploads, collection management, and delete actions can require ownership or staff access.
Is the feature enabled right now? - Generator, publishing, Link, imports, exports, or uploads can be paused during incidents.
Are filters hiding content? - Rating, tags, search text, hidden tags, or sort/filter state can make pages look empty.

Where to look first
Missing thing	Likely check	Best next step
Create model/version	Creator role, ownership, read-only state	Open Apply or Roles and posting rights.
Upload images/videos	Artist/Creator role and page context	Try the Images/Videos page or the model-version media flow.
Generator controls	Generator access, supporter/role state, current feature state	Check Generator troubleshooting and Status.
Adult or sensitive results	Rating settings, age/adult access, hidden tags	Open Settings > Content and clear search filters.
API or Link actions	Signed-in state, key scope, Link connection state	Check API keys or Link setup.
Help page for non-admins	Help Center is still admin-preview only	Wait for public launch or use staff/admin preview.

When it still looks wrong

I can browse but cannot upload

Likely cause: Browsing is public; publishing needs an approved role and sometimes verification.

Fix: Check role, Apply page, and whether the upload belongs to Images, Videos, Models, or Articles.

The button appears on desktop but not mobile

Likely cause: The action may live in a drawer, overflow menu, or contextual toolbar on small screens.

Fix: Open the More/menu controls and scroll the action panel before reporting it as missing.

A page redirects to home

Likely cause: The route may be staff-only, admin-preview, feature-gated, or unavailable to your role.

Fix: Confirm the exact URL and role. Do not assume the public link is ready for everyone.

Search returns nothing

Likely cause: Too many filters, adult-content restrictions, hidden tags, or a very narrow query.

Fix: Clear filters, remove one search term, and retry from the broader content-type page.

Check Posting Roles